Privacy Notice

PRIVACY STATEMENT

Thank you for visiting our website. We are committed to providing an exciting and secure online shopping experience, as well as the high level of personalised service that is synonymous with our company. This commitment includes respecting and protecting the privacy of your personal information.

This privacy statement describes the types of information we collect about you when you visit our website (each a ‘Website’). The Websites and all of their features and functionality are collectively referred to as the ‘Services.’ This privacy statement also explains how the company may use and share your personal information, as well as your choices about certain uses of it.

By using the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Statement, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you agree to the Terms of Use incorporated by reference. If you do not agree to this, we ask that you do not access or use the Services.

Q: What information does the company collect?

R : The company may collect information about you in various ways:

• From our interactions with you: We collect information about you and your transactions, as well as other interactions with us. This may include when you use the services, make a purchase, subscribe to our catalogue, newsletter or mailing lists, participate in contests or other promotions, submit a product review, respond to a survey or other similar programmes, send a gift or virtual gift card to someone, or contact us in any other way.
  

• Information you provide about a third party: If you send a communication to another person via our services, we may collect information such as that person's name, telephone number, email address and/or delivery address.

• Automatically on the website: We, or our service providers, may use cookies, web beacons/pixels, logs, JavaScript and other technologies to collect certain non-personal information about visitors to our website, users of our online services and interactions with our emails and online advertisements. This may include information such as browser type, operating system, mobile device model, pages visited, links clicked, IP address, mobile device identifier or other unique identifier, websites you visited before coming to our site, time spent browsing or using the site, number of times you return, or other clickstream or site usage data, emails we send that you open, forward, or click on. By collecting this information and associating it with your personal information, we can personalise our site and improve your online shopping experience by remembering your preferences when visiting a given site, identifying features, promotions, advertisements and offers that may be of interest to you, and targeting advertisements on the web and on mobile devices you use.
  

• From third-party sources: We may obtain information from other sources to update or supplement the information you provide or that we collect automatically (for example, information to validate or update your address or other demographic information), or when you interact with the company through a third party (including through social media) based on your registration and privacy settings on those third-party sites.

• Combining Information: We may combine the information we receive from or about you, including information you provide to us and information we collect automatically on the website, as well as information from other computers or devices you use, with information we collect or receive from you from other online and offline sources, or other third-party sources.

• Third-party analytics and advertising: We may also use third-party advertising, analytics and tracking tools to better understand who is using our website, how people are using our site, how we can improve the effectiveness of the services and related content, and to help display more targeted advertising to you on the internet. These third parties may use technologies such as cookies, web beacons, pixels, logs, Flash cookies, or other technologies to collect and store non-personal information. They may also combine the information they collect from your interaction with the website with information they collect from other sources. We do not have access to or control over the use of cookies or other tracking technologies by these third parties.

Q: What tracking options do I have?

A: Certain parts of the site require the use of cookies. By registering and using the services, you consent to the use of cookies. If you do not accept the use of cookies, you will not be able to use the services. Here is a description of the four categories of cookies and examples of how we use them to provide you with services:

• Strictly necessary cookies: These cookies are essential for you to browse and use the features of a website, and without them, services cannot be provided. We use these cookies, among other things, to recognise and maintain your login status throughout your visit and to manage your shopping basket.

• Performance cookies: These cookies collect information about how visitors use the services, such as which pages they visit and whether they encounter error messages. This information does not identify you personally and is used in aggregate form to improve our services.

• Functionality cookies: These cookies enable us to remember certain choices you make regarding how you prefer to use the services, in order to provide you with a more personalised experience, such as your preferred delivery country and currency.

• Targeting cookies: These cookies are used to display advertisements on the web that are relevant to you and your interests, and to measure the effectiveness of advertising campaigns. They may be placed on the services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, see the section on internet-based advertising below.

Our system may not respond to ‘Do Not Track’ requests or headers from some or all browsers. We may use cookies or other technologies to provide more relevant advertising and to associate data collected across different computers or devices you use.

To understand the choices available to you for receiving more relevant advertisements or managing your settings, please read the information below:

If you wish to learn more about managing your privacy and storage settings, and unsubscribe from receiving cookies from third-party advertisers, you can visit the opt-out page of the Network Advertising Initiative at the following address: http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices, then follow the instructions to unsubscribe. For instructions on how to unsubscribe specifically from Criteo's advertising services, you can refer to Criteo's privacy policy at the following address: nwfacai.com/us/privacy-policy.

If you wish to prevent the use of your information by Google Analytics, Google has developed a browser extension that allows you to opt out of Google Analytics, available at: https://tools.google.com/dlpage/gaoptout/.
Additionally, you can find information about cookies, including how to refuse cookies, at: www.allaboutcookies.org. On your mobile device, you can also adjust privacy and advertising settings to control whether you want to receive more relevant ads.

We or our service providers may also use Flash cookies (also called locally stored objects) or other similar technologies. A Flash cookie is a small data file placed on a computer via Adobe Flash or similar technology that may be embedded into your computer or downloaded or installed by you onto your computer. We use these technologies to customize and enhance your online experience, streamline processes, and personalize and save your settings. For example, Flash cookies can help visitors to our site set volume preferences for a video experience, play games, and participate in surveys. They help us improve our websites by measuring the areas that generate the most interest for our customers. They can be recognized by other sites or our business or marketing partners. Flash cookies are different from browser cookies, and it's uncertain whether your browser's cookie management tools will delete Flash cookies. If you wish to know how to manage privacy and storage settings for Flash cookies, you can visit http://nwfacai.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, you should be aware that you may not be able to access certain features and services that make your online experience more efficient and enjoyable.

Q: How does the company use the information it collects?

A: The company may use the information we collect from and about you for the following purposes

To validate, confirm, verify, deliver, install, and track your order (including processing credit card transactions, arranging shipping, managing returns and refunds, keeping a record of your purchases, and contacting you regarding your orders, including by phone) or to provide service for the products you have purchased from us.
To enhance your online shopping experience, including recognizing you and welcoming you to the site.
To send you catalogs, information, newsletters, advertising materials, and other offers from the company or on behalf of our partners and affiliates.
To provide personalized content on the site, targeted offers, promotions, and advertisements on the site, through other websites or third-party apps, or via email, SMS, offered by the company or other marketing partners that may interest you.
To improve the sites, products/services, customer service, and shopping experience.
To use your data in an aggregated and non-specific format for analytical and demographic purposes.
To protect the security or integrity of the site and our business, such as protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and managing risks, including identifying potential hackers and other unauthorized users.
To contact you when necessary or at your request, including to respond to your questions and comments and provide customer service.
As otherwise described at the time of data collection.

Q: What information does the company share with others?

A: The company may share the personal information we collect from you in the following ways:

Company affiliates: We may share the information collected within the company's affiliates and any future companies added to the company's family of affiliates.

Joint Marketing Partners: Certain parts of the Services may be provided to you in collaboration with third parties, such as companies that provide products and services, reward programmes, joint sales, competitions, advertising promotions, and other joint sponsored events. These services will identify the third party. If you choose to register for products and/or services offered under the Services, you will either provide your information to both the company and such third party, or the company may share your information directly with such third party so that the third party can provide its products and our products and services directly to you.

Other third parties: The company may share your information with selected partners, affiliates, and other third parties that we believe may have offers or information that may be of interest to you.

Legal disclosures; security: The company may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to public authorities in accordance with applicable law; and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies to protect ourselves against fraud and reduce credit risk, to detect technical or security vulnerabilities, to enforce our terms of use or other applicable guidelines, or to otherwise protect the rights, property, safety or welfare of third parties, users of the services, the company or the public.

Sale of business: In the normal course of our business, we may sell or purchase assets. If another entity acquires all or part of the business or its family of affiliated businesses, the information we have collected about you may be transferred to that entity. In addition, if bankruptcy or reorganisation proceedings are initiated by or against the business or its family of affiliated businesses, this information may be considered an asset of that business and may be sold or transferred to third parties. If a sale or transfer were to occur, we will make reasonable efforts to try to ensure that the recipient uses the personal information provided through this site in a manner consistent with this privacy policy.

Service providers: We use third-party service providers to perform certain services on our behalf when this information is necessary for them to perform their tasks.

Aggregated or anonymised non-personal information: We may also share or sell aggregated or anonymised non-identifiable information with our affiliates, agents, service providers, business partners or other third parties for marketing, analysis or other lawful purposes. This type of non-identifiable, aggregated information cannot be used to identify you personally.

SMS and Notifications Marketing (if applicable): By providing your phone number at checkout and initiating a purchase, subscribing to our subscription or a keyword, you consent to us sending you text messages (for your order, including abandoned cart reminders) and SMS marketing offers. SMS marketing messages will not exceed X per month. You can unsubscribe from new text messages by clicking the unsubscribe link. If you send text messages or use automations, you need to enter the phone numbers or names of recipients into our importer. We store and use this data to show you campaign analytics and results, including the delivery status of messages, the status of sent messages, and, in some cases, whether the purchase led to a sale. If you choose to use our link shortener in text messages, we collect information on whether the link was clicked or not, and use it to display the results in your analytics. Any other third-party services you choose to use outside of nwfacai.com (third-party link shorteners, GA tracking, etc.) will be governed by their specific privacy policies that you must accept. When sending text messages, we send the data to our SMS operator to complete the delivery. The information is shared with our operator only when you launch a marketing campaign. If recipients no longer wish to receive messages, they must reply to the message with "STOP" or contact us by email at the address below so we can unsubscribe them.

Q: How can I view, update, or delete my information?

Answer: If you have made a purchase, you can also contact our customer service department at the email address listed in the ‘Contact Us’ section below to access or update this information.

You may also exercise your rights, in accordance with applicable law, by requesting that we delete or restrict access to your personal information. We may need to retain certain information for authorised legal reasons, and this will be explained to you if necessary.

Q: What are my choices regarding receiving communications from the company?

A: If you make a purchase, you will automatically receive emails containing promotional information and direct mailings from the company. We offer our customers the opportunity to opt out of the use of their information for purposes not directly related to the ordering, processing, fulfilment or delivery of a product order. We offer the following options if you prefer to opt out of receiving information or materials that we believe may be of interest to you:

Electronic promotional offers: You may unsubscribe from receiving promotional emails at any time by clicking on the ‘unsubscribe’ link in any promotional email you receive. If you have an online account, you can also change your email preferences regarding the emails we send by logging into the ‘Your Account’ section of the website.

Promotional offers by post: If you wish to be removed from our mailing list for company catalogues, you can contact a customer service representative by email to stop receiving paper catalogues.

Other contacts: In all cases, you can send us an e-mail at the address indicated in the ‘Contact us’ section below.

Question: What are the privacy rights in California?

A: If you are a California resident, you may request information about the disclosure of your personal data to third parties or affiliates for direct marketing purposes. To submit such a request, please send a written request to the following email address and specify that you would like a copy of the company's California Privacy Rights notice: service@nwfacai.com. Please include ‘Attn: California Privacy’ in the subject line of the message. We are not responsible for notices that are not properly labelled or sent, or that do not contain complete information. It may take us up to 30 days to process your request. You may submit such a request once per year.

Non-affiliated third parties are independent of the company. If you wish to receive information about your options regarding disclosure or to stop receiving communications from these third parties, you must contact them directly.

Question: What about children's privacy?

A: It is important to us to protect children's privacy, and this website is not intended for children under the age of thirteen. We do not target this website at children and do not knowingly collect personally identifiable information from them. If you are under the age of 18, you are not permitted to use the services. If the company becomes aware that a child under the age of thirteen has provided personally identifiable information on the site, it will make reasonable efforts to delete that information from its files. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without your permission or accessing content that is harmful to minors.

Q: What about security?

A: We have taken certain physical, administrative, and technical measures to protect the information we collect from and about our customers and website visitors. Although we do our best to ensure the integrity and security of our network and systems, we cannot guarantee the security of our measures. When you provide sensitive information (such as credit card details) on our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.

Q: What about other websites?

A: Our website may contain links to third-party sites that are not affiliated with the company. These sites may send their own cookies to visitors, collect data, or request information about you. The privacy policies of these other sites may differ significantly from our practices. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any personal information you provide or that is collected by these third-party sites.

Q: Where and for how long is my information stored?

A: Your personal information may be stored and processed on servers located in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases where the information may be stored may be located in a country other than the one from which you access this site, and in a country where data protection laws and other laws may differ from those in the country where you reside. Your personal information may be disclosed in response to requests from public authorities or to comply with legal proceedings in the countries where we operate. You consent to this transfer of your personal information across borders.

The personal information we collect, access or process will only be retained for as long as it is necessary to fulfil the purposes for which it was collected, for as long as it is necessary for our legitimate business purposes, or for as long as it is required or permitted by law. Personal information that is no longer necessary to fulfil the identified purposes will be destroyed, deleted or anonymised.

Q: What if I live abroad?

A: Our digital business is conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to your personal information being transferred, processed and stored in the United States/Canada/Hong Kong, and you allow the company to use and collect your personal information in accordance with this privacy policy.

Q: How does the company communicate changes to these policies?

A: Any changes to our privacy policies will be posted here, so that you will always know what information we collect, how we may use it, and whether we may disclose it to anyone. If you continue to use the site after changes have been posted in these terms, it means that you accept those changes.

Q: Who can I contact if I have questions or concerns about these policies? How can I submit complaints?