We are pleased to offer free returns for products returned in their original, unopened, and resalable condition. Return instructions and a UPS return label will be included in the package.
Order Cancellation
An order cancellation is possible within 30 days from the date of order. The seller processes the order within 24 hours of the consumer placing the order, before the delivery time. Cancellations made within the specified timeframe on the website will be accepted.
Products Purchased in the United States on https://nwfacai.com/
Products can be returned for a refund if they are returned in their original, unopened, and resalable condition within 7 days of receiving the package, along with a copy of the sales receipt and a completed return form. Gift recipients are entitled to a non-refundable credit in the form of a gift card.
We have strict return rules. Returned items that are not in their original and resalable condition will incur return shipping charges, which will be the responsibility of the customer. The original shipping fees will not be refunded.
Please contact customer service via email at service@nwfacai.com to obtain an RMA (Return Merchandise Authorization) number, which must be included in the return form. No returns of any kind will be accepted without an RMA number.
Contact customer service via email at service@nwfacai.com for further assistance. No returns will be accepted without prior approval from customer service for the return/exchange.
Refunds
Refunds will be processed within approximately 7 business days after receiving your returned item. Refunds will be issued to the original payment method used for the initial purchase on this site. We do not offer refunds for products marked as non-returnable on this site.
No cancellations or modifications can be made.
Please verify all information of your order during checkout to ensure it is correct.
Return Shipping Fees
If the return is due to the consumer's fault, the consumer is responsible for the shipping fees. The exact cost depends on the carrier you choose. If the received items are damaged or incorrect due to our error, the consumer will not be responsible for the return shipping fees.
Return Address
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
The actual refund time to your account is generally 3 to 7 business days, depending on specific circumstances.